What are the effects of excessive bias in software?

Excessive bias in software can lead to unfair outcomes and a loss of trust in technology. When bias is present, it often results in algorithms and applications making decisions that favor one group over another, leading to discriminatory practices. For example, biased hiring algorithms may select candidates based on criteria that are not reflective of the true capabilities or potential of applicants, resulting in marginalized groups being overlooked.

Furthermore, when users discover that technology is biased against them or their interests, it can erode their trust in not only that specific software but also in similar technologies and institutions as a whole. This can have broader implications for the adoption of technology in general, as users become skeptical of its fairness and reliability. Addressing bias is crucial for ensuring that software serves all users equally and promotes fair and transparent outcomes.